Thank you for shopping with Krowdkiller®. We endeavour to do all that we can and hope you love your purchase(s). However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 14 days of receipt of purchase.
What items are returnable?
You can return your items within 14 days of receipt of your order. Items will be thoroughly inspected upon return. Prior to sending your return, please read the below and the conditions of goods sections.
- Item(s) must be in original condition
- Clothing must be unwashed and unworn with original ticketing
- Two-part sets must be returned as a complete set
- Items must not be damaged, soiled, worn or altered
Please take extra care when trying on your item(s), as we cannot refund any items that are marked or tainted with makeup, fake tan, body lotions, perfumes or body odours.
How do I return?
We always recommend returning your items via recorded service as we unfortunately can’t be held responsible for any items that do not reach us.
Please return to:
Krowdkiller®
PO Box 2335
Belfast BT13 9DP
Northern Ireland
United Kingdom
(Please note that you will be responsible for paying postage costs associated with your return.)
- Enter your email address & order number
- Tell us which item(s) you are returning
Are there any charges for returns?
- Original shipping charges are non-refundable
- You are responsible for the charges to ship the items you wish to return
How soon will I get my refund?
We aim to process returns ASAP. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment. please be aware that it can take your bank a further 2 – 10 working days for the funds to appear in your bank account.
Please do not contact us regarding your refund unless you have not received notification we have received your item within 10 days of sending your item to us.
Brexit Update
The Northern Ireland Protocol means that we are able to send items throughout the UK, Ireland and to other EU regions without the need for declarations or customs charges. If you are based in the UK, Ireland or European Union country you there are no declarations or customs charges to send items back to us.
International Returns
If you are making an international return (outside of the UK, Ireland or E.U.) please be aware we will NOT pay any customs charge on returning items. It is the customers responsibility to ensure charges are paid for before returning. Returns requiring customs charges at our side in the U.K. will not be accepted and remain with the postal service, the parcel will be automatically returned to you the sender within 21 days.
Cancelling my order
Unfortunately we are not able to cancel orders unless we receive notification via email to orders@krowdkiller.com as soon as possible after placing the order. If your order has already been processed, we will not be able to cancel.